Shipping & Returns

Shipping

• All orders are shipped within 24-48 hours. 

• Delivery times does not include weekends, holidays or customs stoppage.

• Transit times vary between 2-8 business days depending on your address. 

• Salty Pet Supply uses Australia Post for all shipping domestic and international.

• International Delivery times may vary depending on the delivery location.

• Customs are not included in shipping price, so please be aware as these fees are the buyers responsibility. If you have not received your order within the specified transit time please contact your customs. 

• Please ensure that you have supplied the correct delivery address as parcels with incorrect information will be marked "return to sender". The buyer will then be responsible for shipping expenses. We ask you to carefully double check your address details.

Standard Shipping - $10 (3-8 business days)

 

Shipping Terms and Conditions

• As we pride ourselves on great customer service, we can not guarantee your item(s) will be delivered in that time frame especially in busy time periods. 

• Delivery times do NOT include weekends, holidays or Custom stoppage. 

• We are unable to give refunds if we are given the wrong address information and your item(s) get lost or damage as that is out of our control.

 

Sale Items & Return Policy

• Sale items are non refundable unless in a rare situation the item is damaged. Please make sure you measure your dog before purchasing. 

•If you are needing to exchange/refund on a full priced item it is to be done within seven working days. We understand that dogs can be oddly shaped etc so please don’t hesitate to contact us in that time frame. 

•Tags are to be left on. 

 

If you have any issues please contact us and we will be more than happy to help. 

 

saltypetsupply@gmail.com